(1), the whole country guarantees
Implement nationwide joint guarantee and national standard three-guarantee service. In the event of a failure within the scope of the Three Guarantees, you can present the original warranty certificate and purchase invoice to authorized outlets for repair services.
The three guarantees services are as follows:
Consumers can choose to return, exchange or repair the product within 7 days from the date of sale. Consumers can choose to exchange or repair the goods within 15 days from the date of sale. Consumers can choose to repair the product within 1 year from the date of sale. The following situations are not within the scope of the Three Guarantees:
Exceed the validity period of the three packs.
There is no valid three guarantee certificate and invoice.
The content on the invoice is inconsistent with the physical mark of the product or is altered.
Damage caused by failure to use, maintain, and maintain in accordance with the requirements of the product instruction manual (man-made damage).
(Two), warranty instructions
If your machine breaks down, please call the service hotline, and the local repair station will provide on-site service within 24 hours (except in special circumstances).
Our company will provide free maintenance service when there is a performance failure of your machine during normal use.
In the following cases, you can choose the paid services provided by our company.
During each repair, the person in charge of the customer service center will check whether the product model and serial number on the invoice and warranty certificate are consistent with the actual product. Please ask for a written certificate from the dealer when you purchase the machine to ensure that the dealer will honor your additional promises.
(3) Exemption of warranty obligations
In order to protect your legitimate rights and interests and avoid unnecessary losses, our company does not assume the obligation of free warranty for the machine failure or damage caused by the following reasons, please choose paid service.
Out of warranty period.
When there are scratches, bumps, deformations, dents, etc.
It has been disassembled or repaired by unauthorized service personnel.
Damage caused by accidental factors or human actions and external forces (including operating errors, handling, bumps, input inappropriate voltage, etc.).
Use of non-standard or unpublished software or non-standard related components (such as: display card, etc.).
Damage caused by force majeure such as natural disasters (such as earthquakes, fires, floods, etc.).
For services outside the scope of the free warranty, we will charge a fee (charge standard = technical service fee + replacement parts fee).
The right to interpret all the above regulations belongs to the company, and the company reserves the right to modify the regulations without prior notice.
(4) Special note: The warranty clauses of some models are not within the scope of the above-mentioned 123 service, please refer to the actual warranty card of the product, and consult the dealer when purchasing.